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Shipping & Returns

The Nappy Cake Shop offers customers a selection of delivery methods. Our gifts can be delivered Australia wide, including residential & business addresses, P.O Boxes and hospitals.

Standard Shipping - $9.95

Same Day Melbourne - $19.95  

Express Interstate - $25.00

AREAS COVERED Australia Wide Same Day Melbourne Interstate Major Capital Cities
Duration See table below[1] Same Day when ordered by 1pm[2]
Next Business Day[3]

1.Standard Delivery

- VIC Areas 1-2* business days
- NSW Metro Areas 1-3* business days
- QLD Metro Areas 2-4* business days
- SA Metro Areas 1-3* business days
- TAS Metro Areas 2* business days
- WA Metro Areas 3-7* business days
- ACT Metro Areas 1-3* business days
- NT Metro Areas 4-7* business days

2.Same Day Melbourne Delivery

Same day delivery is available to the suburbs in the drop down list above. Orders must be in before 1pm for same day delivery. We use a local Melbourne courier company to deliver, and items are typically delivered between 10am-5pm.

3. Express Next Day Delivery

Express shipping to major capital cities only. Orders in by 1pm. If your destination postcode is not inside the Express Zone Network, the 'Express' shipping option will not appear.

* There are delays outside our reach which may delay this delivery period.
* Products over 20kg in cubic weight are charged a surcharge of $10.00

Order tracking:

Standard and Express deliveries can be tracked online. When your order is despatched through the eParcel system, you will be contacted by eParcel with your consignment number. Please use this number to track your parcel through the Australia Post website. Same Day Melbourne delivered are always delivered same day when ordered before 1pm. If the recipient is not home or there is a high fence and the driver cannot enter, they may need to return your gift to our warehouse where we will contact you to arrange re-delivery. A re-delivery fee will be applicable.

Changing shipping address:

Once an item has been dispatched we are unable to intercept it. For this reason we urge our customers to check that they have provided the correct delivery address as well as ensuring that the mother will still be in hospital, if applicable. The shipping details may only be changed if your order is yet to be dispatched. Please contact us as soon as possible if you wish to make any changes by email or phone.

Delivery Schedule:

Please note that couriers do not operate on weekends, or public holidays. All orders must be in by 1pm for same day dispatch. Orders placed after 1pm will be dispatched on the following business day. Orders placed on weekends will also be dispatched on the following business day. All orders are subject to the delivery periods as listed below, which apply from the time of dispatch. Please note that these are estimated delivery schedules, and that parcels may arrive a few days before or after the time frames listed. Weekends are not included in the delivery time.

The shopping cart will determine if your selected destination postcode falls within the Express Network. If it does not, the option to choose 'Express' will not appear and 'Standard' shipping will be the only option to select.

What should I do if my parcel does not arrive?

We ask our customers to understand that at times there are circumstances beyond our control that may delay the delivery of your gift. In the case of a parcel not arriving within the specified delivery time it is common to wait three business days before opening a dispute. This allows for the recovery of time for any delays that may have been experienced during transit. If the gift fails to arrive after this extended time period, we will then open an enquiry with the courier agency to locate the parcel.

Payment Methods:

We offer the convenience of payment through Visa, Master Card and AMEX. Payment can also be made through PayPal, even if you don't have a PayPal account. Please contact us if you have any queries regarding our payment methods. All items must be paid for in full before they are dispatched.

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